PawslySupport
Have a problem or a question about Pawsly? Here are the most common answers and how to reach us.
Write to us
Write to dr0p3rdev@gmail.com: we reply as soon as we can.
To help you faster, please tell us:
- what you were doing and what happened
- your phone model and iOS or Android version
- the Pawsly version (Profile → Help → Contact us adds it automatically)
- a screenshot, if it helps
Never send us your password.
Quick answers
I forgot my password
On the sign-in screen tap “Forgot password”, enter your email and open the link on the phone where Pawsly is installed. If the email does not arrive, check spam and that the address is correct.
I changed phone: how do I get my data back?
Install Pawsly, tap “Already have an account? Sign in” and use the same email and password. If you used the app as a guest without an account, the data was only on the old phone: that is why we recommend saving it with an account.
Notifications do not arrive
Check that Pawsly notifications are on in your phone settings and that the app’s quiet hours do not cover the time of the alert. Vaccines, visits and reminders are also scheduled on the phone, so they ring even without internet.
How do I export my data?
Profile → your profile → “Export my data”: you get a file with your profile, entries and reminders for your pets. Photos stay in the album.
How do I delete my account?
Profile → Account → “Delete account”. Choose who your pets go to, or delete them. You have 30 days to change your mind: sign in again and tap “Restore”. After that your data is permanently deleted.
I logged things offline: will I lose them?
No. Meals and walks are saved on the phone and sync on their own as soon as you are back online.
The app asks me to update
Sometimes we add things older versions cannot read. Tap “Update Pawsly”: it takes a minute, it is free and everything is as you left it.
Pawsly does not replace your vet. In an emergency, call your vet or an emergency vet clinic right away.